Advanced Airline Handling Services
Advanced Airline Handling Services
Advanced Airline Handling Services
Advanced Airline Handling Services
Advanced Airline Handling Services
Advanced Airline Handling Services
Advanced Airline Handling Services
Advanced Airline Handling Services
Advanced Airline Handling Services
Advanced Airline Handling Services
Advanced Airline Handling Services
11.059.133 passengers

A trend that confirms its growth.
+5,5% compared to 2017.

20.345 tons of freight and mail

+8,4% compared to 2017.

68.673 movements

+5,2% compared to 2017.


PASSENGER FLIGHTS: 67.115
CARGO FLIGHTS: 1.558

About us

BGY International Services is the main Handling Agent in Milan Bergamo Airport. Born on 1st January 2017 as a subsidiary of S.A.C.B.O. S.p.A., which has been providing quality aviation services for more than thirty years and has developed into a trusted and recognized name in the airline services industry.

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Governance

BGY International Services Governance contains all the rules, criteria, principles and systems - namely “the rules of the game” - set by the company to ensure its proper functioning. The Code of Ethics and the Organization Management and Control Model pursuant to Legislative Decree 231/01 are extremely important.

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Our values

We provide the best value for our clients.
Our mission is to ensure safe, on time and efficient ground handling services.

Customers

Work with us

If you are interested in the professional world of airport enter your personal data HERE.


Your application will be registered in our database and may be taken into consideration for possible future selections in accordance with your professional and educational profile.

Contacts

Telephone Commercial office: +39 035 5574 481 Executive Secretary: +39 035 5574 582 Lost&Found: +39 035 5574 352 GOPS: +39 035 5574 270 General Aviation: +39 329 7030 424
E-mail Commercial office: commercial@bgyis.it Executive Secretary: direzione@pec.bgyis.it Lost&Found: lost.found@bgyis.it GOPS: rit.ops@bgyis.it General Aviation: privateaviation@bgyis.it

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Technical skills

Our reliability in passengers and cargo handling is granted by operating in compliance with ICAO, IATA, JAR OPS regulations and with current Italian laws.

Training and constant refresher courses of our staff is one of our main concern..

List of courses attended:

  • Airport Driving License ADC-A and ADC-R
  • AUA for operations, passengers and Lost&Found area
  • DGR
  • LVP
  • BCU
  • PRM
  • Security
  • Airside Safety
  • Recurrent training Safety SMS-AMS and Safety Reg. 139/2014 awareness-raising acrivities
  • First Aid
  • Firefighting
  • Emergency Coordination
  • Aerodrome Manual
  • D.LGS. 81 (Italian Law) for each operator
  • D.LGS. 196/03 (Italian Law)
  • D.LGS. 231 (Italian Law)
  • De anti icing
  • Ground Service Equipment Management
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EMERGENCY AND EVACUATION PLAN

THIS SECTION CONTAINS THE DOCUMENTS RELATING TO FIRE SAFETY

We remind you that any Employer, has the obligation, referring to Legislative Decree 81/08, to carry out the fire risk assessment of the workplaces presents in the spaces assigned and to adopt the necessary organizational and management measures to be implemented in the event of a fire, reporting them in an emergency plan set in compliance with the criteria set out in Annex VIII of the D.M. 10 march 1998.


EMERGENCY AND EVACUATION PLAN

QUALITY POLICY

Safety first!

This is our goal: Safety is everyone’s business.

We strain to develop Safety awareness at all levels, creating a personal responsibility for ourselves, our colleagues and our customers. We steadily cooperate with airport operator in compliance with standard requirements.

QUALITY POLICY

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Punctuality

Our efforts work towards total punctuality.

Our organization guarantees fast and efficient turnarounds in compliance with safety procedures.

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Ground support

Aircraft Ground Handling

  • Marshalling
  • GSE positioning (GPU, ACU, ASU connection)
  • Ramp to flight deck headset communication
  • Aircraft Loading/Unloading
  • Baggage Sorting and Transportation
  • Cargo and Mail transportation
  • ULD Control
  • Toilet and Water services
  • De-icing/Anti-icing
  • Pushback
  • Crew transportation
  • Aircraft Cabin Cleaning/Appearance

Flight Operations Assistance

  • Load Control
  • Station Control
  • Flight Operations Assistance
  • Weather Briefing
  • Operational Flight Plan
  • Irregularity Operations Support
  • Liaisons with Fuel and Catering Suppliers

DCS and Network in use

  • Local DCS (Damarel)
  • Altéa
  • Navitaire
  • Arinc

Ground service equipment:

  • 1 CARGO LOADER 20 TONS
  • 1 CARGO LOADER 15 TONS
  • 3 CARGO LOADER 14 TONS
  • 2 CARGO LOADER 7 TONS
  • 1 CARGO LOADER 4 TONS
  • 2 FORK-LIFT –DIESEL
  • 3 FORK-LIFT - ELECTRIC
  • 19 TOWED BELT LOADER AUTOMOTIVE
  • 22 PASSENGER STEPS AUTOMOTIVE
  • 3 PASSENGER STEPS TOWED
  • 22 TRACTORS -DIESEL
  • 25 TRACTORS -ELECTRIC
  • 3 AIR STARTER UNIT
  • 2 AIR CONDITIONING UNIT
  • 8 PUSHBACK TOWBARLESS
  • 2 PUSHBACK TOWBAR
  • 3 AIRCRAFT LAVATORY SERVICE VEHICLE
  • 3 AIRCRAFT POTABLE WATER SERVICING VEHICLE
  • 26 GROUND POWER UNIT
  • 115 BAGGAGE CARTS (BULKY BAGS)
  • 111 DOLLIES AKH/LD3
  • 6 DEICER SAFEAERO SINGLE OPERATOR
  • 2 BUS COBUS 3000

Handled aircrafts:

  • DORNIER
  • SAAB 2000
  • ATR
  • CRJ
  • EMBRAER
  • F100
  • BOEING B737/B738
  • MD-80
  • AIRBUS A319/A320/A321
  • BOEING B757
  • AIRBUS A310
  • BOEING B767
  • BOEING B777
  • AIRBUS A300
  • AIRBUS A300-600
  • AIRBUS A330
  • AIRBUS A340

We are trained and qualified in managing the operations of all types of passenger and cargo aircraft.

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Passenger handling

Departure:

  • Ticketing
  • Check-in
  • Boarding
  • Gate Check-in and Waiting List
  • Passengers assistance in case of delayed, cancelled or diverted flights
  • Minors assistance
  • Special assistance

Arrivals:

  • Passengers assistance, included diverted flights
  • Lost & Found
  • Minors assistance

DCS in use:

  • Local DCS (Damarel)
  • Altéa
  • Navitaire

Need more info? contacts
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Ticketing

BGY INTERNATIONAL SERVICES is a IATA – BSP member since 1990.

Staff trained to use airline’s own reservation system.

SERVICES:

  • Ticket reservation and sale, reservation changes, upgrading
  • Assistance to denied boarding passengers (DBC)
  • Gestione voli cancellati/ritardati : involuntary rerouting, assistenza passeggeri sullo scalo, trasferimento passeggeri su altri scali
  • Riscossione eccedenza bagaglio e servizi vari (AIRPORT BOARDING PASS, UMNR, PETC/AVIH, SPORT EQUIPMENT, ecc), incluse vendite al gate
  • TRAIN ticketing (Trenitalia, Italo)
  • FLIXBUS ticketing
  • Vendita servizi Fast-track e Sale Vip

CRS USED:

  • GALILEO (GDS – Global Distribution System gruppo Travelport)
  • AMADEUS ALTEA
  • NEWSKIES
  • SITA Reservation Desktop
  • AIRes
  • AccelAero
  • CRANE PAX SYSTEM
  • VideCom Airline Reservation System
  • PICO
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Lost & found
  • Left behind, misrouted and damaged baggage handling
  • World Tracer and ALFA System
  • Baggage Home delivery
  • Home delivery of items left on board or at the terminal (service on charge by agreed courier)
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Cargo and mail

Our staff has a great experience in cargo service and document handling

It is awarded with IATA certification and ready to meet any Airline request.
We are Enac Regulated Agent (code IT/RA/00221-01).

SERVICES:

  • Export acceptance and handling
  • Security checks
  • Customs warehousing
  • Import handling
  • Customs clearance
  • Direct billing
  • ULD build-up
  • Veterinary Service/Phitosanitary Service

HANDLED GOODS:

  • Shipments by cargo flights
  • Shipment by passenger flights
  • Airmail
  • Special cargo (DGR,HUM,VAL,VUN,AVI,PER)
  • Import shimpents
  • Transit freight handling
  • Road transport

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Ancillary services
  • VIP assistance
  • Porterage service
  • Home delivery of items left on board or at the terminal (service on charge by agreed courier)
WHO ARE WE?
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With a strong experience in high performance services for passenger and ramp handling, BGY International Services makes the difference boosting a young, dynamic and proactive approach and ensuring a safe environment to our customers and employees.

We guarantee 24 hours support with a consistent and competitive service delivery in accordance with operational customer instructions and agreed Service Level Agreements.

Our trained and qualified staff stands ready to meet and exceed carriers and passengers needs and expectations.

OUR RESOURCES:

312 employees

  • Passenger Area: 122
  • Operations and Ramp Area: 178
  • Staff to Management: 12

159 Ground Service Equipment

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GOVERNANCE
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Il Gruppo S.A.C.B.O., ritenendo lo strumento della segnalazione efficace per contrastare il fenomeno corruttivo, dà la possibilità di segnalare attraverso i canali del “whistleblowing” condotte illecite o violazioni del MOG 231 di cui si è venuti a conoscenza in ragione delle funzioni svolte.  Tali segnalazioni potranno essere fatte pervenire al “Comitato Whistleblowing” attraverso due canali: una piattaforma informatica, raggiungibile al link https://milanbergamoairport.segnalazioni.net/ o l’invio di segnalazioni cartacee alla casella postale n. 2 aperta presso l’ufficio postale di Orio al Serio.

Resta fermo che il Gruppo S.A.C.B.O. ha deciso di non prendere in considerazione segnalazioni anonime.